FAQ

Can I get a refund for my ticket?

The health and safety of our international community remain of the utmost importance to SaaStr and our goal remains to host in-person events as soon as permitted and safe to do so. 

It is unfortunate that SaaStr Annual 2020 had to be postponed due to the incredibly difficult, dangerous, and unforeseen situation that has continued to unfold with the COVID-19 pandemic. We feel that SaaStr made the right decision to follow the Santa Clara County Department of Public Health's recommendation and eventual order to postpone events with over 1,000 attendees. Any other decision would have endangered not just you as an event attendee, but also the many sponsors and vendors, as well as the community at large.

What this means for you now as a paid ticket holder of Annual 2020 is as follows:

  • You will get a VIP Priority Networking Pass to the New New in Venture digital event on May 27th (if you haven’t received your pass yet, let us know so we can issue one right away) 

  • SaaStr Annual 2020 will be re-imagined as SaaStr Bi-Annual this fall on Sept 3-4. You will receive a VIP pass to this event. (At this time, Bi-Annual will likely be digital-only, but we’ll try to host an in-person component if safe, and allowed.)  

  • You will also receive a VIP pass to SaaStr Annual 2021 (Tentatively scheduled for Feb 2-4, 2021) 

And while it is unfortunate that SaaStr is not in a position to offer refunds, we hope you’ll be able to take advantage of the above tickets. If you can no longer attend, we are happy to help you transfer your tickets to the person of your choice or defer your credit to any other future event of your choice. 

Can I get a refund for my hotel reservation made through the room block?

As you’re likely aware, shelter-in-place orders continue in the San Francisco Bay Area at this time - almost two months after the initial outbreak and postponement of SaaStr Annual 2020. 

SaaStr and its legal team have continued to reach out to the hotels to negotiate a resolution for its attendees, but at this time, there is no new update. So far, only the San Jose Hilton has gone ahead and refunded all attendee reservations that were made through the room block.  

While it is a difficult time for SaaStr and its community, SaaStr as a host of global, community events has to, for now, stand by its attendee terms and conditions that stated at the time of hotel room booking that all hotel rooms booked through the block would be non-refundable. 

We understand that this is not the ideal solution for you, and we will continue to work with the individual hotels in hopes for a better outcome, but at this time, there are no other updates. We will keep you posted, and please know that as hotels are one of the industries suffering the most during this global pandemic, their response times have been slowed so we do not expect any update soon.

If I can’t make it to Bi-Annual can I get a refund?

Unfortunately, SaaStr is not in a position to issue you a refund, but but we’re happy to extend you a credit to use for next year’s SaaStr Annual.

The health and safety of our international community remain of the utmost importance to us and our goal remains to host in-person events as soon as permitted and safe to do so. Currently, the San Francisco Bay Area is still under shelter-in-place restrictions and social distancing guidelines for the foreseeable future. 

We will have a SaaStr Annual 2021 when and where it is safe to do, closely following any public Health & Safety guidelines from the CDC, WHO and others. Tentatively SaaStr Annual 2021 is scheduled for Feb 2-4, but please note that those dates are subject to change if events at our size are not permitted at that time. 

What are the details around Bi-Annual 2020? 

SaaStr Bi-Annual will be a hybrid digital and if possible, real-life event on September 3-4, 2020. The health and safety of our global community remains of the utmost importance to SaaStr and our goal remains to host in-person events as soon it’s both permitted and safe for us to do so.

At this time, Bi-Annual will be mostly virtual and if in-person gatherings are allowed at the size and scale of a SaaStr event, an in-person venue will be announced at a later date. We recommend planning to join us for this community gathering virtually.

What are the details around Annual 2021?

The health and safety of our international community remain of the utmost importance to us and our goal remains to host in-person events as soon as permitted and safe to do so. Currently, the San Francisco Bay Area is still under shelter-in-place restrictions and social distancing guidelines for the foreseeable future. 

We will have a SaaStr Annual 2021 when and where it is safe to do, closely following any public Health & Safety guidelines from the CDC, WHO and others. Tentatively SaaStr Annual 2021 is scheduled for Feb 2-4, but please note that those dates are subject to change if events at our size are not permitted at that time.

Last updated: May 8th.